User Agreement, Platform Rules, Payment Policies, Security Policies, and Liability Disclaimer
1. Introduction
PawPal is an online pet care platform that connects pet owners
with independent pet sitters, walkers, and pet care providers.
By creating an account, booking services, submitting payments,
or using any feature of the platform, you agree to these Terms
and Conditions.
2. Platform Role
PawPal only acts as a technology platform that facilitates
communication and booking transactions.
PawPal does not directly provide pet care services and is not
an employer of any service provider.
3. Pet Owner Responsibilities
- Provide accurate personal information.
- Provide accurate pet information.
- Disclose aggressive behavior.
- Disclose illnesses and medical conditions.
- Provide emergency contact details.
- Respect approved schedules.
- Communicate honestly with providers.
4. Provider Responsibilities
- Arrive on time.
- Provide safe pet handling.
- Act professionally.
- Avoid misleading service claims.
- Respect pet owners.
- Maintain proper communication.
5. Payments & Refunds
Payments may be completed using approved payment methods
available within the platform.
Refund Types
- No Refund
- Partial Refund
- Full Refund
Refund decisions are subject to review by platform administrators.
Refund approval is not guaranteed.
6. Wallet Policy
- Wallet balances may only be used within PawPal.
- Fraudulent wallet activity may result in account suspension.
- Refunds may be credited to the user wallet.
- Wallet balances cannot be transferred between accounts.
7. Payment Verification
- GCash payments require proof submission.
- Proofs may be reviewed manually.
- Fake receipts are prohibited.
- Edited screenshots are prohibited.
- Incorrect information may result in rejection.
8. Fraud Policy
The following actions are considered fraud:
- Fake receipts
- Identity theft
- Fake accounts
- False service claims
- Manipulated screenshots
- Chargeback abuse
- Scam activity
9. Warning System
⚠ First Offense: Warning
⚠⚠ Second Offense: Temporary Restriction
🚫 Third Offense: Permanent Ban
10. Immediate Permanent Ban
- Animal abuse
- Intentional pet harm
- Identity theft
- Fake payment receipts
- Threats of violence
- Illegal activity
- Repeated scam attempts
- System exploitation
- Malicious software distribution
11. Security Policy
- Users are responsible for account security.
- Users must protect passwords.
- Password sharing is prohibited.
- Suspicious activity may trigger account review.
12. Reports & Investigations
Administrators may review:
- Messages
- Bookings
- Payment submissions
- Activity logs
- Uploaded evidence
13. Liability Disclaimer
PawPal administrators, developers, researchers,
project advisers, institutions, affiliates,
and system owners shall not be held liable for:
- Pet injuries
- Pet illnesses
- Pet escape
- Pet death
- Property damage
- User disputes
- Provider disputes
- External payment failures
- Internet outages
- Third-party misconduct
14. Emergency Situations
PawPal does not provide emergency veterinary services.
Users must immediately contact emergency responders,
veterinarians, or appropriate authorities during emergencies.
15. Privacy & Data Protection
User information may be collected and processed
for account management, booking management,
security monitoring, fraud prevention,
and payment verification purposes.
16. Acceptance
By registering, logging in, submitting payments,
booking services, or continuing to use PawPal,
you acknowledge that you have read,
understood, and agreed to all Terms and Conditions.